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New Service Development Process: What Can We Learn from Research and Technology Organisations?

In: Managing Open Service Innovation

Author

Listed:
  • Pierre-Jean Barlatier
  • Eleni Giannopoulou
  • Lidia Gryszkiewicz

Abstract

Research and Technology Organisations (RTOs) are crucial contributors to national innovation systems, as they provide highly innovative services to European economies and societies. However, very few empirical studies have investigated how RTOs actually develop their service innovations. Thus, this paper explores the new service development (NSD) process of five renowned European RTOs. Our findings suggest that the NSD process in RTOs is ad hoc and highly iterative, and mostly informal. Moreover, this research highlights two additional noteworthy results: the NSD project vs. service innovation “culture” dilemma and the interesting open dimension of the RTOs’ NSD process.

Suggested Citation

  • Pierre-Jean Barlatier & Eleni Giannopoulou & Lidia Gryszkiewicz, 2021. "New Service Development Process: What Can We Learn from Research and Technology Organisations?," World Scientific Book Chapters, in: Anne-Laure Mention & Tor Helge Aas (ed.), Managing Open Service Innovation, chapter 7, pages 145-166, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789811234491_0007
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    More about this item

    Keywords

    Public Service Organisations; Open Innovation; Service Innovation; Open Service Innovation; Innovation Management; Innovation Processes; Innovation Resources; Inbound Open Innovation; Outbound Open Innovation; Digitalisation; Information Management;
    All these keywords.

    JEL classification:

    • O36 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Open Innovation
    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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