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A Critical Review of Factors Affecting Tourists’ Loyalty

In: Recent Developments in Vietnamese Business and Finance

Author

Listed:
  • Khanh Tung Nguyen
  • Dong Phong Nguyen

Abstract

Although there is common consensus that loyalty is an essential dynamic element in the competitive edge of certain enterprises, tourism destination loyalty has not been explored. This chapter concentrates on developing a greater understanding of the potential factors that have an impact on tourism destination loyalty. It is important to explore the importance of loyalty dimensions based on the previous theories to measure tourists’ loyalty. The hypothesis shows destination loyalty is attributed to various factors such as destination image, destination quality, destination value, and attribute satisfaction.

Suggested Citation

  • Khanh Tung Nguyen & Dong Phong Nguyen, 2021. "A Critical Review of Factors Affecting Tourists’ Loyalty," World Scientific Book Chapters, in: Dong Phong Nguyen & Xuan Vinh Vo & Viet Tien Ho & Mai Dong Tran (ed.), Recent Developments in Vietnamese Business and Finance, chapter 18, pages 439-462, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789811227158_0018
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    More about this item

    Keywords

    Vietnam; Business; Finance; Economy; Economics; Banking; Gender Equality; Management; Business Research;
    All these keywords.

    JEL classification:

    • F2 - International Economics - - International Factor Movements and International Business
    • F3 - International Economics - - International Finance
    • F4 - International Economics - - Macroeconomic Aspects of International Trade and Finance

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