Information Technology Issues in Russia

This chapter presents the top organizational, technological, and individual issues facing information technology (IT) workers in Russia. Due to its political and economic history, Russia has a unique combination of issues and concerns not seen in Western countries. The top organizational IT issues in Russia were IT reliability and efficiency, security and privacy, and revenue-generating IT innovations. While the first two are similar to Western countries, the third is particular to the Russian context. The top-technology issues included business intelligence/analytics, business process management systems, and enterprise application integration. Surprisingly, networks/telecommunications was at the bottom of the list. While levels of job satisfaction, perceived work overload, work/home conflict, and work exhaustion/strain, were similar to those reported in other countries, professional self-efficacy was markedly lower as was turnover intention due to the likelihood of finding better work in other countries. Such differences highlight the importance of conducting research in non-Western countries.