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Information Technology Issues in Italy

In: The World IT Project Global Issues in Information Technology

Author

Listed:
  • Chiara Frigerio
  • Marcello Martinez
  • Mario Pezzillo Iacono
  • Federico Rajola
  • Tim Jacks

Abstract

In this chapter, we report the organizational, technological, and individual information technology (IT) issues of Italian IT workers. The participants of our survey are mostly IT professionals, working full time in non-managerial positions. IT strategic planning, IT service management, knowledge management, alignment between IT and business were among the most pressing organizational issues. Top technology concerns include enterprise application integration, business intelligence/analytics, collaborative and workflow tools, and networks/telecommunications. Italian IT employees seem to be satisfied with their work and perceived their workloads to be meaningful. They exhibited low levels of turnover intention and felt quite secure in their jobs.

Suggested Citation

  • Chiara Frigerio & Marcello Martinez & Mario Pezzillo Iacono & Federico Rajola & Tim Jacks, 2020. "Information Technology Issues in Italy," World Scientific Book Chapters, in: Prashant Palvia & Jaideep Ghosh & Tim Jacks & Alexander Serenko & Aykut Hamit Turan (ed.), The World IT Project Global Issues in Information Technology, chapter 16, pages 195-207, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789811208645_0016
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    More about this item

    Keywords

    Global Information Technology; World IT View; Organizational Issues; Technological Issues; Individual IT Issues; National Culture; IT Occupational Culture; Organizational Factors; Survey;
    All these keywords.

    JEL classification:

    • D8 - Microeconomics - - Information, Knowledge, and Uncertainty
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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