Business Process as a Service - a Flexible Approach for it Service Management and Business Process Outsourcing

The optimization of information technology (IT) customer through service provider is still a challenge. As provider, you have to have a look on budget, cost, scope, application and many more important factors to adapt and enhance the customer IT environment. Through to the IT development to the age of digitalization and Cloud Computing a rethinking of outsourcing approaches take place. Particularly in the field of process management new valuation to satisfy customer needs can be found in practice. For this reason, the purpose of this study is to examine the advantages and the usability of Business Process as a Service in the field of Business Process Outsourcing and IT Service Management and the trend of SMAC (social, mobile, analytics, cloud). The research methodology used for this investigation consists of the IT-Service Management basics in outsourcing deals combined with the advantages and disadvantages of Business Process as a Service. To identify and asses the usability a field study with Business Process Outsourcing customers take place. The aim of the research is to evaluate whether these methods can positively contribute to every process outsourcing deal. The main finding of this research is an Analysis Application to use Business Process as a Service for Business Process Outsourcing deals. This allows companies to use the Application to identify whether the Business Process as a Service outsourcing will have advantages for this Outsourcing project.