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Empathy via Design Thinking: Creation of Sense and Knowledge

In: Design Thinking Research

Author

Listed:
  • Eva Köppen

    (Hasso Plattner Institute for Software Systems Engineering)

  • Christoph Meinel

    (Hasso Plattner Institute for Software Systems Engineering)

Abstract

A growing demand to be empathic can be witnessed in organization studies and management advice literature. This requirement does not only focus on the leadership anymore, but rather on the whole staff. Design Thinking has ultimately provided methods and techniques for fostering empathy in teamwork settings. From these developments two questions arise that shall be addressed by this article: How could empathy have become one of the most important things for the economy today? And second: Does Design Thinking indeed deliver useful empathy-techniques that will help employees in their daily routine? For this study we used a documentary analysis approach. The results show that empathy in organizations is a creator of sense and knowledge, but misconceptions of it may also lead to unintentional costs for employees.

Suggested Citation

  • Eva Köppen & Christoph Meinel, 2015. "Empathy via Design Thinking: Creation of Sense and Knowledge," Understanding Innovation, in: Hasso Plattner & Christoph Meinel & Larry Leifer (ed.), Design Thinking Research, edition 127, pages 15-28, Springer.
    • Handle: RePEc:spr:undchp:978-3-319-06823-7_2
    DOI: 10.1007/978-3-319-06823-7_2
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    Cited by:

    1. John Storm & Adam Smith, 2022. "Empathize with Whom? Adopting a Design Thinking Mind-Set to Stimulate Sustainability Initiatives in Chinese SMEs," Sustainability, MDPI, vol. 15(1), pages 1-16, December.
    2. Elise Talgorn & Helle Ullerup, 2023. "Invoking ‘Empathy for the Planet’ through Participatory Ecological Storytelling: From Human-Centered to Planet-Centered Design," Sustainability, MDPI, vol. 15(10), pages 1-31, May.
    3. Vera Amicarelli & Giuseppina Miuli & Christian Bux & Raluca Mariana Grosu, 2022. "Advancing University-Business Cooperation in the Mediterranean Area," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 24(61), pages 832-832, August.

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