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An Exploration of Agile Governance in Rwandan Public Service Delivery

In: Design Thinking Research

Author

Listed:
  • Reem Abou Refaie

    (HPI School of Design Thinking, Hasso Plattner Institute for Digital Engineering)

  • Lena Mayer

    (HPI School of Design Thinking, Hasso Plattner Institute for Digital Engineering)

  • Karen Schmieden

    (HPI School of Design Thinking, Hasso Plattner Institute for Digital Engineering)

  • Hanadi Traifeh

    (HPI School of Design Thinking, Hasso Plattner Institute for Digital Engineering)

  • Christoph Meinel

    (HPI School of Design Thinking, Hasso Plattner Institute for Digital Engineering)

Abstract

While derived from software engineering, “agile” as a concept has become increasingly sought-after among public sector organizations in the last decade as the means to becoming more responsive, flexible, adaptive, and rapid in their behavior. However, there is a limited understanding of what it means to be agile in the public organization context. How do public sector organizations change when agile approaches are introduced. This chapter contributes to the literature by exploring the practitioners’ understanding and approach to agile governance and identifies the knowledge gaps facing their applications and practices. To carry out our investigation, we conducted in-depth semi-structured interviews (n = 14) with public service providers from Rwanda’s “one-stop shop” platform, where agile methods are used in the development of digital public services.

Suggested Citation

  • Reem Abou Refaie & Lena Mayer & Karen Schmieden & Hanadi Traifeh & Christoph Meinel, 2023. "An Exploration of Agile Governance in Rwandan Public Service Delivery," Understanding Innovation, in: Christoph Meinel & Larry Leifer (ed.), Design Thinking Research, pages 77-89, Springer.
    • Handle: RePEc:spr:undchp:978-3-031-36103-6_4
    DOI: 10.1007/978-3-031-36103-6_4
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