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The Shape of Postal Inefficiency

In: The Future of the Postal Sector in a Digital World

Author

Listed:
  • Margaret M. Cigno

    (United States Postal Regulatory Commission)

  • John P. Klingenberg

    (United States Postal Regulatory Commission)

  • Edward S. Pearsall

    (Independent Consultant)

Abstract

Recent large declines in mail volumes have increased the intensity of many posts’ efforts to control costs by identifying and eliminating inefficiency. However, it is often difficult to identify the scope of inefficiency in postal operations, let alone determine the causes. In this chapter, we describe and apply a new method for estimating the probability density function (PDF) of inefficiency within a large sample of similar postal operations. This should assist postal operators in identifying what operations are the most inefficient and where efforts to improve efficiency should be concentrated.

Suggested Citation

  • Margaret M. Cigno & John P. Klingenberg & Edward S. Pearsall, 2016. "The Shape of Postal Inefficiency," Topics in Regulatory Economics and Policy, in: Michael Crew & Timothy J. Brennan (ed.), The Future of the Postal Sector in a Digital World, pages 169-189, Springer.
    • Handle: RePEc:spr:topchp:978-3-319-24454-9_12
    DOI: 10.1007/978-3-319-24454-9_12
    as

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