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Proactive Surveys and Calculations for Meeting Declining Mail Volumes

In: Postal and Delivery Innovation in the Digital Economy

Author

Listed:
  • Kari Elkelä

    (Itella Corporation)

  • Heikki Nikali

    (Itella Corporation)

  • Päivi Rokkanen

    (Itella Corporation)

Abstract

During this decade, postal organizations have faced with the fastest ever decrease in mail volumes and this is likely to continue. This situation will demand a well-planned adaptation. It will not be possible to continue 5- or 6-day delivery, not at least in all areas. This will also mean that Universal Service Obligations (USOs) should be redefined proactively before operators begin to encounter major problems. This paper will examine the anticipated decline in mail volumes from three perspectives: (1) measuring customer needs with surveys, (2) new calculation methods for necessary cost savings, and (3) pressure for reform of legislation and regulation. The surveys and calculations are tools both for determining possibilities for change and outlining the needs in reforming legislation.

Suggested Citation

  • Kari Elkelä & Heikki Nikali & Päivi Rokkanen, 2015. "Proactive Surveys and Calculations for Meeting Declining Mail Volumes," Topics in Regulatory Economics and Policy, in: Michael A. Crew & Timothy J. Brennan (ed.), Postal and Delivery Innovation in the Digital Economy, edition 127, pages 261-275, Springer.
    • Handle: RePEc:spr:topchp:978-3-319-12874-0_20
    DOI: 10.1007/978-3-319-12874-0_20
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