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‘Where’s My Post?: A Cross-Country Analysis of Delivery Frequency Under the USO’. An Exploration of the Impacts of Changes to Frequency of Delivery Days

In: Service Challenges, Business Opportunities, and Regulatory Responses in the Postal Sector

Author

Listed:
  • Darcey Ferguson

    (Office of Communications)

  • Riya Nagpal

    (Office of Communications)

Abstract

In recent years, there has been a decline in letters volumes, a shift towards e-substitution that has changed the user-needs and scope of the Universal Service Obligation (USO). In this chapter, we focus on delivery frequency requirements under the USO and how it needs to evolve with the ever-changing postal market. We explore the impact of the number of delivery days on costs, volumes and revenues, quality of service and environmental sustainability across USOs by nations. This study hopes to contribute to existing literature on healthy USOs with appropriate delivery frequency and help the regulatory community working in the postal and delivery sector.

Suggested Citation

  • Darcey Ferguson & Riya Nagpal, 2024. "‘Where’s My Post?: A Cross-Country Analysis of Delivery Frequency Under the USO’. An Exploration of the Impacts of Changes to Frequency of Delivery Days," Topics in Regulatory Economics and Policy, in: Pier Luigi Parcu & Timothy Brennan & Victor Glass (ed.), Service Challenges, Business Opportunities, and Regulatory Responses in the Postal Sector, pages 69-85, Springer.
    • Handle: RePEc:spr:topchp:978-3-031-65599-9_5
    DOI: 10.1007/978-3-031-65599-9_5
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