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E-Commerce Parcel Delivery, the Unwanted Guest at the USO Table? An Empirical Study Covering Ten Markets in Europe

In: Service Challenges, Business Opportunities, and Regulatory Responses in the Postal Sector

Author

Listed:
  • Trine Kærslund Bundsgaard

    (Copenhagen Economics A/S)

  • Mindaugas Cerpickis

    (Copenhagen Economics A/S)

  • Anna Möller Boivie

    (Copenhagen Economics A/S)

  • Lionel Gendebien

    (Copenhagen Economics A/S)

Abstract

In this chapter, we present an empirical analysis of the degree of competition and service quality for domestic bulk business-to-consumer parcel deliveries (hereinafter parcel delivery). This analysis aims to contribute to the European policy debate on whether parcel delivery should be excluded from the universal service obligation (USO) scope, by providing empirical evidence on the actual level of parcel delivery services available to consumers living in urban and rural areas. The analysis is based on a mystery shopping exercise covering a sample of e-retailers located in ten European Economic Area (EEA) countries, including three where parcel delivery is part of the USO (Greece, Portugal, and Sweden) and seven where it is not (Belgium, Bulgaria, Finland, France, Germany, Norway, and Poland). We evaluate the likely impact of USO regulation on the parcel delivery market by investigating differences in delivery service quality across these countries.

Suggested Citation

  • Trine Kærslund Bundsgaard & Mindaugas Cerpickis & Anna Möller Boivie & Lionel Gendebien, 2024. "E-Commerce Parcel Delivery, the Unwanted Guest at the USO Table? An Empirical Study Covering Ten Markets in Europe," Topics in Regulatory Economics and Policy, in: Pier Luigi Parcu & Timothy Brennan & Victor Glass (ed.), Service Challenges, Business Opportunities, and Regulatory Responses in the Postal Sector, pages 35-50, Springer.
    • Handle: RePEc:spr:topchp:978-3-031-65599-9_3
    DOI: 10.1007/978-3-031-65599-9_3
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