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Covid-19 and Swiss Post: Volume Developments and the Economic Value of Postal Service, in the Pandemic and Beyond

In: The Postal and Delivery Contribution in Hard Times

Author

Listed:
  • Felix Gottschalk

    (Swiss Post)

  • Alexandra Lehmann

    (Swiss Post)

Abstract

There is no need to apply scientific approaches to see that the Covid-19 pandemic had a substantial impact on the postal industry. For perhaps the first time, mail order was given a new role as part of a necessary basic service that was no longer just the luxury of internet-savvy sections of the population. In the course of the pandemic, Postal Service Providers in general, and Universal Service Providers in particular, played a crucial role in ensuring the supply of the population with goods of all kinds that they normally purchased in traditional bricks-and-mortar stores. The growth rates of e-commerce – and correspondingly of parcel volumes – in 2020 were as high as in several normal years combined, in a market that had already been growing strongly for some time. By contrast, mail, the classical postal product, received no comparable attention, and the quantities fell more sharply than in previous years, which had already been marked by a sharp decline.

Suggested Citation

  • Felix Gottschalk & Alexandra Lehmann, 2023. "Covid-19 and Swiss Post: Volume Developments and the Economic Value of Postal Service, in the Pandemic and Beyond," Topics in Regulatory Economics and Policy, in: Pier Luigi Parcu & Timothy J. Brennan & Victor Glass (ed.), The Postal and Delivery Contribution in Hard Times, chapter 0, pages 207-222, Springer.
    • Handle: RePEc:spr:topchp:978-3-031-11413-7_14
    DOI: 10.1007/978-3-031-11413-7_14
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