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Challenges of Regulating Quality of Service in the Postal Industry

In: New Business and Regulatory Strategies in the Postal Sector

Author

Listed:
  • Henrik Ballebye Okholm

    (Copenhagen Economics)

  • Bruno Basalisco

    (Copenhagen Economics)

  • Anna Möller Boivie

    (Copenhagen Economics)

  • Jimmy Gårdebrink

    (Copenhagen Economics)

Abstract

Quality of service (QoS) is one of several regulatory objectives that authorities oversee. The EU Postal Directive, on the issue states: “Member States shall ensure that quality of service standards are set and published in relation to universal service in order to guarantee a postal service of good quality”. Subsidiarity is key, since the specification of domestic QoS regulation is left to individual countries.

Suggested Citation

  • Henrik Ballebye Okholm & Bruno Basalisco & Anna Möller Boivie & Jimmy Gårdebrink, 2018. "Challenges of Regulating Quality of Service in the Postal Industry," Topics in Regulatory Economics and Policy, in: Pier Luigi Parcu & Timothy J. Brennan & Victor Glass (ed.), New Business and Regulatory Strategies in the Postal Sector, pages 29-43, Springer.
    • Handle: RePEc:spr:topchp:978-3-030-02937-1_3
    DOI: 10.1007/978-3-030-02937-1_3
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    Cited by:

    1. Anna Drab-Kurowska & Agnieszka Budziewicz-Guźlecka, 2021. "The Digital Post Ecosystem—Example of Poland in the Context of Research," Sustainability, MDPI, vol. 13(5), pages 1-15, February.

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