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A Staff Scheduling Problem of Customers with Reservations in Consideration with Expected Wait Time of a Customer without Reservation

In: Applications in Reliability and Statistical Computing

Author

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  • Junji Koyanagi

    (Graduate School of Tottori University)

Abstract

In cell phone stores in Japan, they serve customers with reservations and ones without reservations. The manager of the shop assigns a staff to each customer with reservations (CR) at the start of or before the day. For the customers without reservations (CN), they are served by the staff who does not serve other customers. However, no staff is available to serve CN, CN must wait until some staff can serve CN. The assignment of CR to the staff should be scheduled not to wait CR. The wait time of CN should be as short as possible, though they are served not to delay the service of CR. The minimization of the expected wait time of the first CN is considered in this research. Taboo search method is adopted for the optimization of the evaluation function to assign each reservation to each staff and to minimize the waiting time of the first CN.

Suggested Citation

  • Junji Koyanagi, 2023. "A Staff Scheduling Problem of Customers with Reservations in Consideration with Expected Wait Time of a Customer without Reservation," Springer Series in Reliability Engineering, in: Hoang Pham (ed.), Applications in Reliability and Statistical Computing, pages 219-226, Springer.
    • Handle: RePEc:spr:ssrchp:978-3-031-21232-1_11
    DOI: 10.1007/978-3-031-21232-1_11
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