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Maintenance Outsourcing

In: Complex System Maintenance Handbook

Author

Listed:
  • D. N. P. Murthy

    (University of Queensland)

  • N. Jack

    (University of Abertay Dundee)

Abstract

Every business (mining, processing, manufacturing and service-oriented businesses such as transport, health, utilities, communication) needs a variety of equipment to deliver its outputs. Equipment is an asset that is critical for business success in the fiercely competitive global economy. However, equipment degrades with age and usage and ultimately become non-operational and businesses incur heavy losses when their equipment is not in full operational mode. For example, in open cut mining, the loss in revenue resulting from a typical dragline being out of action is around one million dollars per day and the loss in revenue from a 747 plane being out of action is roughly half a million dollars per day. Non-operational equipment leads to delays in delivery of goods and services and this in turn causes customer dissatisfaction and loss of goodwill.

Suggested Citation

  • D. N. P. Murthy & N. Jack, 2008. "Maintenance Outsourcing," Springer Series in Reliability Engineering, in: Complex System Maintenance Handbook, chapter 15, pages 373-393, Springer.
    • Handle: RePEc:spr:ssrchp:978-1-84800-011-7_15
    DOI: 10.1007/978-1-84800-011-7_15
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