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EW and MSC Cost Analysis

In: Extended Warranties, Maintenance Service and Lease Contracts

Author

Listed:
  • D. N. P. Murthy

    (University of Queensland)

  • Nat Jack

    (University of Abertay Dundee)

Abstract

A BW is provided by a manufacturer and is included with the sale of a product. An EW may be obtained from the manufacturer, retailer or an independent provider and is an optional purchase by the customer. An EW lasts for a specific period beyond that of the BW and its terms may be identical to those of the BW or they may include additional features for the rectification of product failure such as cost sharing, parts exclusions, cost limits and cost deductibles. The customer may be able to choose a specific type of EW from a set of options being offered by the service provider and then may purchase the EW at the time of the product sale or when the BW expires.

Suggested Citation

  • D. N. P. Murthy & Nat Jack, 2014. "EW and MSC Cost Analysis," Springer Series in Reliability Engineering, in: Extended Warranties, Maintenance Service and Lease Contracts, edition 127, chapter 0, pages 151-179, Springer.
    • Handle: RePEc:spr:ssrchp:978-1-4471-6440-1_7
    DOI: 10.1007/978-1-4471-6440-1_7
    as

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