IDEAS home Printed from https://ideas.repec.org/h/spr/ssrchp/978-1-4471-6440-1_5.html
   My bibliography  Save this book chapter

EWs/MSCs: An Overview

In: Extended Warranties, Maintenance Service and Lease Contracts

Author

Listed:
  • D. N. P. Murthy

    (University of Queensland)

  • Nat Jack

    (University of Abertay Dundee)

Abstract

In the warranty literature there confusion regarding the usage of the term “extended warranty” (EW). In the case of standard consumer products, customers prefer this term whereas providers of EWs have used a plethora of terms including maintenance service contracts (MSCs). EWs and MSCs are similar in many respects but there are also differences. A proper understanding of EWs requires concepts from base warranties (BWs). Similarly a proper understanding of MSCs requires concepts from outsourcing in general. This chapter starts deals with these two topics, looks at the different aspects of EWs and MSCs and their similarities and differences.

Suggested Citation

  • D. N. P. Murthy & Nat Jack, 2014. "EWs/MSCs: An Overview," Springer Series in Reliability Engineering, in: Extended Warranties, Maintenance Service and Lease Contracts, edition 127, chapter 0, pages 91-125, Springer.
    • Handle: RePEc:spr:ssrchp:978-1-4471-6440-1_5
    DOI: 10.1007/978-1-4471-6440-1_5
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:ssrchp:978-1-4471-6440-1_5. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.