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Work Book: Operations Management

In: Workbook for Small Business Management

Author

Listed:
  • Tim Mazzarol

    (University of Western Australia)

  • Sophie Reboud

    (Burgundy School of Business)

Abstract

Operations management is crucial to the success of any small business. It impacts both the firm’s financial and non-financial aspects. Of importance is the control that can be obtained over the firm’s cash flow, stock and other productive assets to achieve the maximum levels of operational efficiency and effectiveness. Each business is likely to be different in how it operates, and the key performance indicators (KPI) that it needs to monitor how it is performing. This chapter examines operations management and how it applies to small businesses. It includes a review of business process analysis, the development and use of meaningful KPIs, operations management systems and techniques.

Suggested Citation

  • Tim Mazzarol & Sophie Reboud, 2020. "Work Book: Operations Management," Springer Texts in Business and Economics, in: Workbook for Small Business Management, edition 4, chapter 0, pages 75-92, Springer.
    • Handle: RePEc:spr:sptchp:978-981-13-9513-0_8
    DOI: 10.1007/978-981-13-9513-0_8
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