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Meeting and Exceeding Employee Expectations

In: Realizing Organizational Effectiveness

Author

Listed:
  • Robert S. Fleming

    (Rowan University)

  • Michelle Kowalsky

    (Delaware County Community College)

Abstract

As important as understanding the general and individual expectations of an organization’s employees is, the real determinant of the many measures and metrics of organizational success is whether or not an organization—and its leaders, managers, and supervisors—actually use that understanding to enhance employee satisfaction, commitment, motivation, empowerment, and retention. The unfortunate reality is that sometimes organizational leaders and managers, while understanding the expectations of their organization’s most important resource—its people—do little to act in response to these expectations.

Suggested Citation

  • Robert S. Fleming & Michelle Kowalsky, 2024. "Meeting and Exceeding Employee Expectations," Springer Texts in Business and Economics, in: Realizing Organizational Effectiveness, chapter 24, pages 85-86, Springer.
    • Handle: RePEc:spr:sptchp:978-3-031-80516-5_24
    DOI: 10.1007/978-3-031-80516-5_24
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