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Exploring Employee Engagement in the New Zealand Healthcare Industry During the COVID-19 Pandemic

In: Innovation-Driven Business and Sustainability in the Tropics

Author

Listed:
  • Erlita Cabal-Roberts

    (Southern Institute of Technology)

  • Jacob Wood

    (James Cook University)

Abstract

Our research examines employee engagement in the New Zealand healthcare industry during the COVID-19 pandemic. Our qualitative study examines 17 management staff (2 Chief Executive Officers and 15 Managers) employed in healthcare organizations across New Zealand. Our study specifically addressed the negative impacts of the COVID-19 pandemic on employee engagement, the factors that diminish organisational commitment and strategies that boost employee engagement in the New Zealand healthcare industry during the COVID pandemic. Following an interpretivist approach, this research examined the different workplace realities of 17 research participants. Semi-structured interviews were then conducted as the primary basis of data collection. The results of which were then interpreted using thematic analysis as this research sought to identify emerging themes and patterns around factors that affect employee engagement. Our results showed that the pandemic had negative impacts on employee engagement among healthcare employees in New Zealand. Burnout associated with overwhelming job demands, extended work hours, and staffing shortages diminished organisational commitment. In order to address these issues, open communication, appreciation, authentic leadership, succession planning, and a positive organisational culture were found to be effective in boosting employee engagement.

Suggested Citation

  • Erlita Cabal-Roberts & Jacob Wood, 2023. "Exploring Employee Engagement in the New Zealand Healthcare Industry During the COVID-19 Pandemic," Springer Books, in: Emiel L. Eijdenberg & Malobi Mukherjee & Jacob Wood (ed.), Innovation-Driven Business and Sustainability in the Tropics, chapter 0, pages 309-322, Springer.
    • Handle: RePEc:spr:sprchp:978-981-99-2909-2_18
    DOI: 10.1007/978-981-99-2909-2_18
    as

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