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Enhancing Citizen Willingness to Use E-Government: The Case of Ho Chi Minh

In: Business Innovation for the Post-pandemic Era in Vietnam

Author

Listed:
  • Linh Nguyen Duy Yen

    (International University, Vietnam National University)

  • Huan Nguyen Hong

    (Chang Jung Christian University)

Abstract

Along with the rapid development of the Industrial Revolution 4.0, organizations have the tendency to digitize their business to keep up with the emergence of technology. The public and administrative service providers start to innovate their operations. The purpose of this paper is to find out the factors affecting the intention to use the E-Government of Ho Chi Minh residences as well as the degree of their influence and, thus, to point out how the Government can improve the system and boost residences’ willingness to adopt it. This study employed non-probability convenient sampling and surveys are distributed as online Google form. The target audiences are residents living and working in Ho Chi Minh city. Moreover, there will be no age range for this survey since E-Government service aims to all Vietnamese citizens. The influence that Personal Innovativeness has on Behavioral Intention toward E-Government is significant, as does Online Experience. Perceived Ease of Use and Perceived Behavioral Control weigh the lightest in the influence on Behavioral Intention within the chosen context. Perceived usefulness is proven to have a negative impact on intention to use E-Government services. The primary significance of this paper lies in offering a better understanding and insights of the willingness to adopt E-Government.

Suggested Citation

  • Linh Nguyen Duy Yen & Huan Nguyen Hong, 2023. "Enhancing Citizen Willingness to Use E-Government: The Case of Ho Chi Minh," Springer Books, in: Nguyen Hoang Thuan & Hung Nguyen & Hiep Cong Pham & Alrence Halibas (ed.), Business Innovation for the Post-pandemic Era in Vietnam, pages 47-59, Springer.
    • Handle: RePEc:spr:sprchp:978-981-99-1545-3_5
    DOI: 10.1007/978-981-99-1545-3_5
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