IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-981-97-9835-3_7.html
   My bibliography  Save this book chapter

Smart Apps, Smart Destination Images, and Tourists’ Behavioral Intention Toward a Destination

In: Information Systems Research in Vietnam, Volume 3

Author

Listed:
  • Hoang Ngoc Hien

    (HCMC University of Industry and Trade)

  • Huong Trang Pham

    (RMIT University)

  • Dang Thi Phuong Anh

    (University of Social Sciences and Humanities)

  • Van Ha Quach

    (RMIT University)

  • Thuy-Linh Le

    (RMIT University)

  • Duy Dang-Pham

    (RMIT University)

Abstract

Smart Apps are essential in the tourism market and impact each component of the tourism system. This paper aims to examine the impact of smart tourism technology on smart tourism destination image and how it is perceived by visitors’ intention to return. By conducting a survey sampling 435 tourists to Ho Chi Minh City, which is being oriented and promoted as a smart destination in Vietnam, the study explores four positive effects of smart tourism technology attributed to smart tourism destination image and tourist behavioral intention: Smart interactivity, Smart personalization, Ability to provide information, Information security. The finding contributes to increasing the quality of smart tourism experiences at the destination and ensures the provision of diverse and intelligent services to build a brand image for the destination. Furthermore, travel data related to e-commerce activity can benefit future data analysis, marketing, and strategic planning.

Suggested Citation

  • Hoang Ngoc Hien & Huong Trang Pham & Dang Thi Phuong Anh & Van Ha Quach & Thuy-Linh Le & Duy Dang-Pham, 2025. "Smart Apps, Smart Destination Images, and Tourists’ Behavioral Intention Toward a Destination," Springer Books, in: Nguyen Hoang Thuan & Dang-Pham Duy & Hoanh-Su Le & Tuan Q. Phan (ed.), Information Systems Research in Vietnam, Volume 3, pages 103-121, Springer.
    • Handle: RePEc:spr:sprchp:978-981-97-9835-3_7
    DOI: 10.1007/978-981-97-9835-3_7
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-981-97-9835-3_7. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.