IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-981-97-9835-3_3.html
   My bibliography  Save this book chapter

Antecedents of Hotel Contactless Technologies Adoption Intention and Actual Use Post-pandemic: An Empirical Study in Vietnam

In: Information Systems Research in Vietnam, Volume 3

Author

Listed:
  • Hong Ngoc Nguyen

    (University of Economics Ho Chi Minh
    Rosen College of Hospitality Management, University of Central Florida, Universal Blvd)

  • Le Nguyen Ngoc Thanh

    (Tomas Bata University in Zlín
    International Institute, Ho Chi Minh City University of Economics and Finance)

  • Duy Dang-Pham

    (RMIT University Vietnam)

  • Duy Yen Linh Nguyen

    (International University, Vietnam National University Ho Chi Minh City, Linh Trung)

  • Thuy-Linh Le

    (RMIT University Vietnam)

Abstract

The goal of this paper is to examine the intention and actual use of hotel contactless technologies in the context of post-pandemic traveling behaviors based on an extended model of Unified Theory of Acceptance and Use of Technology 2 (UTAUT2). A questionnaire was distributed to hotel guests who had experiences with contactless technologies in Vietnam, Southeast Asia, after COVID-19. Quantitative data were analyzed by using structural equation modeling (SEM) and fuzzy-set qualitative comparative analysis (fsQCA) methods. The findings revealed that facilitating conditions positively influenced performance and effort expectancy perceptions, while social influence only had a positive impact on performance expectancy. Interestingly, habits positively influenced effort expectancy while negatively influencing performance expectancy. Performance expectancy and effort expectancy led to both adoption intention and actual use. The fsQCA complemented the SEM findings, indicating that facilitating conditions and performance expectancy played key roles in motivating adoption intention and actual use respectively. Perceived fear of COVID-19 was identified as a necessary condition to observe the hotel guests’ adoption intention and actual use, especially with the absence of performance expectancy.

Suggested Citation

  • Hong Ngoc Nguyen & Le Nguyen Ngoc Thanh & Duy Dang-Pham & Duy Yen Linh Nguyen & Thuy-Linh Le, 2025. "Antecedents of Hotel Contactless Technologies Adoption Intention and Actual Use Post-pandemic: An Empirical Study in Vietnam," Springer Books, in: Nguyen Hoang Thuan & Dang-Pham Duy & Hoanh-Su Le & Tuan Q. Phan (ed.), Information Systems Research in Vietnam, Volume 3, pages 33-47, Springer.
    • Handle: RePEc:spr:sprchp:978-981-97-9835-3_3
    DOI: 10.1007/978-981-97-9835-3_3
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-981-97-9835-3_3. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.