IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-981-97-2192-4_12.html
   My bibliography  Save this book chapter

Organizational Culture Transformation Through ba(place) Creation—Sugamo Shinkin Bank

In: Phenomenology in a Co-creative Workplace

Author

Listed:
  • Emiko Tsuyuki

    (Chuo University)

  • Ichiro Yamaguchi

Abstract

There is a credit union where many elderly people gather together on the Days Ending in Four (the 4th, 14th, and 24th of every month), when a festival is hosted in the Sugamo Jizo-dori Street Shopping Mall. As part of its service to its customers, the credit union, Sugamo Shinkin Bank, serves tea and sweets to visitors free of charge, providing a place for relaxation. True to its corporate motto, Share joy with customers, each member of Sugamo Shinkin Bank’s staff develops and implements measures that benefit customers. How did the credit union successfully enable such an organizational culture to take root among its staff members working in the financial industry, where a follow-the-crowd mentality predominates? In this study, we focus on how this credit union worked to realize organizational culture reform.

Suggested Citation

  • Emiko Tsuyuki & Ichiro Yamaguchi, 2024. "Organizational Culture Transformation Through ba(place) Creation—Sugamo Shinkin Bank," Springer Books, in: Phenomenology in a Co-creative Workplace, chapter 0, pages 113-136, Springer.
    • Handle: RePEc:spr:sprchp:978-981-97-2192-4_12
    DOI: 10.1007/978-981-97-2192-4_12
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-981-97-2192-4_12. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.