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Evolution of E-Commerce in Business: A Review

In: The Palgrave Handbook of Breakthrough Technologies in Contemporary Organisations

Author

Listed:
  • Salmin Mostafa

    (Flinders University)

  • Philip Palmer

    (Flinders University)

  • Quynh Nguyen

    (Flinders University)

Abstract

This chapter explores the dynamic world of e-commerce, an essential component of the e-business landscape, highlighting its models, evolution, advantages, disadvantages, and future developments. E-commerce, defined as the electronic exchange of goods and services, has transformed global business operations by enabling direct and efficient transactions across models such as Business-to-Consumer (B2C) and Business-to-Business (B2B), each with unique benefits and challenges. Driven by technological advancements and widespread internet adoption, e-commerce's evolution, particularly during the COVID-19 pandemic, has expanded its scope. The chapter delves into Industry 4.0 technologies like Artificial Intelligence (AI), Augmented Reality (AR), Virtual Reality (VR), and blockchain, enhancing logistics, delivery, and customer experience, projecting a more personalised, efficient, and secure future.

Suggested Citation

  • Salmin Mostafa & Philip Palmer & Quynh Nguyen, 2025. "Evolution of E-Commerce in Business: A Review," Springer Books, in: Mahmoud Moussa & Adela McMurray (ed.), The Palgrave Handbook of Breakthrough Technologies in Contemporary Organisations, chapter 0, pages 341-355, Springer.
    • Handle: RePEc:spr:sprchp:978-981-96-2516-1_27
    DOI: 10.1007/978-981-96-2516-1_27
    as

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