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Relationships Between Human Capital, Organizational Integration, and Performance in Omni-Channel Retailing

In: Liss 2020

Author

Listed:
  • Yixuan Han

    (Beijing Jiaotong University)

  • Hanchen Li

    (Beijing Jiaotong University)

  • Haochen Sun

    (Beijing Jiaotong University)

  • Guang Song

    (Beijing Jiaotong University)

Abstract

Several studies have identified that human resource management drives organizational integration in omni-channel (OC) retailing and is the key factor in determining the integration of OC supply chain. However, the relationship between human capital (HC), organizational integration, and firm performance has not been proved, and how HC affects firm performance under the specific aspects of organizational integration is unclear. This paper adopts the structural equation model (SEM) for empirical analysis and research and draws the conclusion that HC plays a key role in the integration of the OC organizational culture and organizational structure. Meanwhile, these three factors have a positive impact on firm performance. This study recommends optimization of OC enterprise management and provides inspiration for academic research in OC, supply chain, and human resource management.

Suggested Citation

  • Yixuan Han & Hanchen Li & Haochen Sun & Guang Song, 2021. "Relationships Between Human Capital, Organizational Integration, and Performance in Omni-Channel Retailing," Springer Books, in: Shifeng Liu & Gábor Bohács & Xianliang Shi & Xiaopu Shang & Anqiang Huang (ed.), Liss 2020, pages 717-730, Springer.
    • Handle: RePEc:spr:sprchp:978-981-33-4359-7_50
    DOI: 10.1007/978-981-33-4359-7_50
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