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Contactless Hospitality Technology in Post-COVID-19 Era: Future Research Clusters

In: Technology Application in Aviation, Tourism and Hospitality

Author

Listed:
  • Nor Aida Abdul Rahman

    (Universiti Kuala Lumpur—Malaysian Institute of Aviation Technology (UniKL MIAT))

  • Azizul Hassan

    (Tourism Consultant Network, The Tourism Society)

  • Md Fauzi Ahmad

    (Universiti Tun Hussein Onn Malaysia)

  • Reshminder Kaur Satvindar Singh

    (Universiti Kuala Lumpur—Malaysian Institute of Aviation Technology (UniKL MIAT))

Abstract

The global travel, tourism and hospitality sector is facing the effect of pandemic COVID-19 outbreak. Health and the safe of travelers’ issue has become the critical focus and crucial in hospitality recovery plan. The sudden COVID-19 outbreak has led to accelerated adoption of technology for both travelers and hospitality service providers. This chapter aims to explore type of contactless technology used in hospitality industry and proposed a research cluster for future research agenda. Among the technology discuss in this chapter are Virtual Reality, Chatbots, Robotic, contactless payment, voice search, mobile check-in, recognition technology and many more.

Suggested Citation

  • Nor Aida Abdul Rahman & Azizul Hassan & Md Fauzi Ahmad & Reshminder Kaur Satvindar Singh, 2023. "Contactless Hospitality Technology in Post-COVID-19 Era: Future Research Clusters," Springer Books, in: Azizul Hassan & Nor Aida Abdul Rahman (ed.), Technology Application in Aviation, Tourism and Hospitality, chapter 0, pages 179-188, Springer.
    • Handle: RePEc:spr:sprchp:978-981-19-6619-4_13
    DOI: 10.1007/978-981-19-6619-4_13
    as

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