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Digital Platforms: User Status

In: The Platform Economy

Author

Listed:
  • Elina L. Sidorenko

    (MGIMO-University)

  • Pierre Arx

    (Swiss Federal Institute of Technology)

Abstract

Digital platforms have already been involved in our daily life. They provide consumers with a range of services, products, and commodities. The commercial practice of their use has shown advantages and drawbacks of digital platforms which often directly affect customers’ legal rights and pose previously undiscussed regulatory challenges. The shortcomings of platform implementation into the economy should be addressed systematically by the regulators in different jurisdictions. However, there are well-known difficulties of adopting traditional legal institutions to the new digital reality. This chapter is established on the systematic approach to the analysis of the multifaceted status of digital platforms’ customers (consumers, agents, employees, etc.) in resolving the issue of digital platform responsibility to them. The experience of different legal systems—particularly EU laws, model laws, and court practice—allows us to analyze different models of legal relationships between users and platforms and to develop conceptual boundaries of digital platform responsibility.

Suggested Citation

  • Elina L. Sidorenko & Pierre Arx, 2022. "Digital Platforms: User Status," Springer Books, in: Maxim I. Inozemtsev & Elina L. Sidorenko & Zarina I. Khisamova (ed.), The Platform Economy, pages 63-75, Springer.
    • Handle: RePEc:spr:sprchp:978-981-19-3242-7_5
    DOI: 10.1007/978-981-19-3242-7_5
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