IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-981-16-8406-7_13.html
   My bibliography  Save this book chapter

Gig Economy: Is It a Poisonous Apple? an Empirical Study of Uber Drivers

In: Sustainability in the Gig Economy

Author

Listed:
  • Walid Chaouali

    (Carthage Business School, University of Tunis Carthage, Member of ARBRE, Higher Institute of Management of Tunis)

  • Mohamed Mousa

    (Pontifical Catholic University of Peru)

  • Samiha Mjahed

    (King Saud University)

Abstract

The development of digital peer-to-peer platforms and applications, known as the gig economy, is radically transforming the world we live in. Previous literature has focused on the bright side of the gig economy (e.g. factors leading to its adoption). However, little is known about the dark side of the gig economy. In this chapter, we develop a research framework exploring the effects of detrimental factors (i.e. customer aggression, disproportionate customer expectations, and ambiguous customer expectations) on emotional exhaustion and, in turn, on job satisfaction and life satisfaction using the example of Uber. The results have useful implications for researchers and practitioners.

Suggested Citation

  • Walid Chaouali & Mohamed Mousa & Samiha Mjahed, 2022. "Gig Economy: Is It a Poisonous Apple? an Empirical Study of Uber Drivers," Springer Books, in: Ashish Gupta & Tavishi Tewary & Badri Narayanan Gopalakrishnan (ed.), Sustainability in the Gig Economy, pages 175-185, Springer.
    • Handle: RePEc:spr:sprchp:978-981-16-8406-7_13
    DOI: 10.1007/978-981-16-8406-7_13
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Keywords

    Gig economy; Uber; Dark side;
    All these keywords.

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-981-16-8406-7_13. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.