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Technology Based Service Offers and Tourist Experience Generation in the Tourism and Hospitality Industry in Bangladesh

In: Technology Application in the Tourism and Hospitality Industry of Bangladesh

Author

Listed:
  • Sadia Afrin Ananya

    (Bangabandhu Sheikh Mujibur Rahman Science and Technology University)

Abstract

The antiquity of civilization is related to technological development which is fulfilling the peoples’ demand year after years. It is successful to create a revolutionary impact on various fields including medical, tourism, communication, digital media, artificial intelligence, scientific innovation, new gadgets and what not. Reliance on the technology of tourism and hospitality industry is swelling from the perspective of the whole world. Instead of service providers, technological advancement offers an interactive and thrilling understanding of tourists. It has made it accessible for visitors to have required information through the Internet and to decide what additional step they should take. In Bangladesh, tourists are enclosed by technology as it supports them throughout their whole travel journey. This chapter is a cogent study that is designed to identify the experience of tourists by using technology, either it is positive or undesirable. In addition, it also compacts with the reaction of them to the technology based services offered from the industry with possible suggestions.

Suggested Citation

  • Sadia Afrin Ananya, 2021. "Technology Based Service Offers and Tourist Experience Generation in the Tourism and Hospitality Industry in Bangladesh," Springer Books, in: Azizul Hassan (ed.), Technology Application in the Tourism and Hospitality Industry of Bangladesh, chapter 0, pages 333-344, Springer.
    • Handle: RePEc:spr:sprchp:978-981-16-2434-6_20
    DOI: 10.1007/978-981-16-2434-6_20
    as

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