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Travel Agency Tourist Tracking System

In: Handbook of Technology Application in Tourism in Asia

Author

Listed:
  • Zurida Ishak

    (Management and Science University)

  • Ahmad Albattat

    (Management and Science University)

  • Wilson Ven Kim Lim

    (Management and Science University)

Abstract

This chapter aims to help the tourism industry in terms of safety, increase the productivity of the travel agency with the help of technology, and solve the problems. It presents a mobile application, named Travel Agency Tourist Tracking System, which was developed for Android-based phone, where travel agency can manage their itinerary, users, and group tour. The objectives of this chapter are, first, to develop a tracking system with notification when tourist is out of range from the tour guide and, second, to create a built-in messaging feature. The scope of this chapter is divided to three types of users. The administration is able to edit, add, and remove all the information including tour, itinerary, and user in the database. Tourists are able to use this app for group messaging for their current group tour and check their itinerary. The most important feature of this application is to increase the awareness of the tourists and tour guides by giving notification for both users whenever the tourist is out of range from the tour guide. Tourists are able to check their itinerary, group message, and receive notification when out of range. Tour guides are also able to check itinerary and tourists, group message, track tourist location, and receive notification when tourist is out of range. Data for this research are collected from China using survey and application tests. The chapter suggest that more technology should be invented for this tourism industry to enhance the user experience and pursue the Tourism 4.0.

Suggested Citation

  • Zurida Ishak & Ahmad Albattat & Wilson Ven Kim Lim, 2022. "Travel Agency Tourist Tracking System," Springer Books, in: Azizul Hassan (ed.), Handbook of Technology Application in Tourism in Asia, chapter 6, pages 131-144, Springer.
    • Handle: RePEc:spr:sprchp:978-981-16-2210-6_6
    DOI: 10.1007/978-981-16-2210-6_6
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