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The Internet Influences Asian Tourism

In: Handbook of Technology Application in Tourism in Asia

Author

Listed:
  • Krishnan Umachandran

    (NELCAST Limited)

  • Mohamed Mohamed Tolba Said

    (International Islamic University Malaysia (IIUM))

Abstract

Becoming one of the notable and major recklessly rising economic sectors in Asia is tourism, which has grown incessantly over many decades as of now. The countries in this region have continuously been building on infrastructure which is ICT-ready, attracting tourists by harmonizing bargains and prospecting through tourist funds. Growth of tourism is always driven by improved communication, transportation, and innovated upgradation of travel products. Mobile Internet technologies have impacted the travel agencies, hotels, and airlines to provide a wider range of new experience with the customers. Mobile applications and cashless mobile payment have created data-driven services which are driving and changing the processes in hotels, restaurants, retailers, money exchangers, and banks. The expansion of tourism business has wide prospects that will endure a generation of incredible business opportunities for various destinations and its stakeholders. Social media is rapidly impacting the hospitality industry, through wide reach and peer reviews of the tourist operators, hotels, and transporters via online technologies, messaging systems with voice commands, and AI-machine learning to ensure authentic and unlimited traveler satisfaction. Winning destinations are those who connect the power of tourism and backup with creative upgraded amenities which contribute to their evolutions by low carbon emission, climate sustainable actions, and environment friendly and socially respectful sustainable development. Well-planned and effectively managed tourism can generate prospective outcome through people preparation, which is the key for the future. Widespread approach toward capacity-building programs targeting all tourist personnel and length and breadth of the spectrum should be involved to become more effective in the use of tourism-driven technology products. The study covers Malaysia, Indonesia, South Korea, and the Philippines.

Suggested Citation

  • Krishnan Umachandran & Mohamed Mohamed Tolba Said, 2022. "The Internet Influences Asian Tourism," Springer Books, in: Azizul Hassan (ed.), Handbook of Technology Application in Tourism in Asia, chapter 3, pages 49-65, Springer.
  • Handle: RePEc:spr:sprchp:978-981-16-2210-6_3
    DOI: 10.1007/978-981-16-2210-6_3
    as

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