Technological Development of Methods for Organisation of Airborne Meals in Airlines

The paper reviews the current situation of flight catering in Almaty on the example of LLP “Almaty Catering Services,” which is the only existing catering enterprise that provides flights departing from Almaty International Airport. The main aim of the dissertation is to provide suggestions for overall improvement of productivity through the implementation of new technologies and integrated systems. The topic of “Development of methods of organizing catering in the airlines” was chosen because earlier, the direction of automation and computerization in the production of in-flight catering did not receive due attention both in Kazakhstan and abroad. The challenge faced by researchers was the obtainment of information due to lack of literature on the topic of this study, both in electronic and in paper form. Due to the lack of secondary information, it was necessary to search for primary information in the form of a series of studies: analysis, interview, observation, and comparison. Researchers analyzed the current state of the enterprise and conducted SWOT-analysis as well as a series of interviews with division managers and the top management. This made it possible to identify the main difficulties that the enterprise faces in the course of its activities and to develop a further action plan for conducting field research. Observation helped to identify the need of implementing automation and computerization systems in the process of work. A comparative characteristic of volume of production let out by the person and the equipment was given. Also, the benchmarking of foreign companies supplying on-board meals was carried out.