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Social Innovation Business Through Value Co-creation with Customers Powered by Lumada: A Case Study of Hitachi Ltd

In: Business Innovation with New ICT in the Asia-Pacific: Case Studies

Author

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  • Masaharu Akatsu

    (Hitachi Ltd.)

Abstract

Hitachi is a unique company which has accumulated manufacturing expertise, ICT and operational technology since its founding more than a century ago. Hitachi is now evolving its Social Innovation Business through digital technology and accelerating collaborative value creation with customers. One of key success factors is Lumada: Hitachi’s IoT core platform providing advanced digital solutions, services, and technologies for turning customers’ data into insights to drive digital innovation. This chapter introduces how Lumada contributes to value co-creation with customers in the era of AI/IoT.

Suggested Citation

  • Masaharu Akatsu, 2021. "Social Innovation Business Through Value Co-creation with Customers Powered by Lumada: A Case Study of Hitachi Ltd," Springer Books, in: Michitaka Kosaka & Jie Wu & Ke Xing & Shiyong Zhang (ed.), Business Innovation with New ICT in the Asia-Pacific: Case Studies, edition 1, chapter 0, pages 59-83, Springer.
    • Handle: RePEc:spr:sprchp:978-981-15-7658-4_4
    DOI: 10.1007/978-981-15-7658-4_4
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