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Models and Methods for Workforce Scheduling: An Application to Casino Operations

In: Perspectives on Operations Research

Author

Listed:
  • Christoph Staxk

    (TU Clausthal)

  • Jürgen Zimmermann

    (TU Clausthal)

  • Martin Morlock

    (University of Gießen)

Abstract

Labor costs become more and more important for a company’s success. This holds especially true for high-wage countries like Germany and for labor-intensive service industries like such as call centers or casinos. Efficient planning and allocation of personnel resources is therefore essential and quite a lot of models and methods for this so-called “workforce scheduling problem” have been developed thus far. Nevertheless, real problems are very different, complex, and specific. There exists no standard procedure to find optimal — or at least suboptimal — solutions (if the complexity of the problem is too great for exact algorithms). The formulation of the problem has to take into account the unique situation of a company and subsequently an appropriate solution method has to be adapted.

Suggested Citation

  • Christoph Staxk & Jürgen Zimmermann & Martin Morlock, 2006. "Models and Methods for Workforce Scheduling: An Application to Casino Operations," Springer Books, in: Martin Morlock & Christoph Schwindt & Norbert Trautmann & Jürgen Zimmermann (ed.), Perspectives on Operations Research, pages 239-253, Springer.
    • Handle: RePEc:spr:sprchp:978-3-8350-9064-4_14
    DOI: 10.1007/978-3-8350-9064-4_14
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