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Morphological Psychology and its Potential for Derivation of Requirements from Web Applications using Examples of Customer Self Care Instruments

In: Application Management

Author

Listed:
  • Christian Schulmeyer

    (Schulmeyer & Coll. Management Consultancy and Steinbeis-Hochschule Berlin)

  • Frank Keuper

    (Schulmeyer & Coll. Management Consultancy and Steinbeis-Hochschule Berlin)

Abstract

In the following article theories and findings of recent research have been drawn upon to analyze the problems with respect to Usage Barriers which arise during handling Web Applications and the possible consequences. From this we can deduce which influencing factors with possibly high potential for explanation have been neglected till date during the research of the design of Web Applications. The aim of this article is therefore to highlight the potential of morphological psychology for deriving requirements for design recommendations of Web Applications using examples of Customer Self Service Applications.

Suggested Citation

  • Christian Schulmeyer & Frank Keuper, 2011. "Morphological Psychology and its Potential for Derivation of Requirements from Web Applications using Examples of Customer Self Care Instruments," Springer Books, in: Frank Keuper & Christian Oecking & Andreas Degenhardt (ed.), Application Management, pages 217-264, Springer.
    • Handle: RePEc:spr:sprchp:978-3-8349-6492-2_9
    DOI: 10.1007/978-3-8349-6492-2_9
    as

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