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Learning over the IT Life Cycle – Advantages of Integrated Service Creation and Service Management

In: Application Management

Author

Listed:
  • Irvathraya B. Madhukar
  • Florian A. Täube

Abstract

In this chapter we draw parallels between IT application development and management and the construction industry and internationalizing firms therein: while the construction lifecycle with its phases design, build, operate resembles that of IT, the internationalization of firms with a physical product – buildings – can be related to the virtualization of a digital industry – the recent trend to cloud computing. We are interested in different forms of learning between stages of multi-stage projects. In particular, we try to understand how to conceptually distinguish learning from mere trouble shooting. We build on research in the construction industry and lessons from a case study with a firm that integrates design, build and operation phase and internationalizes its operation through offshoring part of its value chain.

Suggested Citation

  • Irvathraya B. Madhukar & Florian A. Täube, 2011. "Learning over the IT Life Cycle – Advantages of Integrated Service Creation and Service Management," Springer Books, in: Frank Keuper & Christian Oecking & Andreas Degenhardt (ed.), Application Management, pages 165-181, Springer.
    • Handle: RePEc:spr:sprchp:978-3-8349-6492-2_7
    DOI: 10.1007/978-3-8349-6492-2_7
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