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Organizational Factors as Determinants of SaaS Adoption

In: Information Systems: Crossroads for Organization, Management, Accounting and Engineering

Author

Listed:
  • Antonella Ferrari

    (Politecnico of Milan)

  • Cecilia Rossignoli

    (University of Verona)

  • Lapo Mola

    (University of Verona)

Abstract

The present study investigates outsourcing according to a Software as a Service (SaaS) model, with reference to transaction cost theory and the resource-based view. Specifically, this research determines the key organizational factors that influence decision making about SaaS adoption, including people, operative processes, and providers. Economic and technological aspects further enable SaaS adoption. In turn, the innovative choice of SaaS on a strategic level makes operating processes more efficient and reduces time to market. The choice of SaaS provider depends on its expertise related to the client’s business processes, its reliability, and the strength of its relationship with the client.

Suggested Citation

  • Antonella Ferrari & Cecilia Rossignoli & Lapo Mola, 2012. "Organizational Factors as Determinants of SaaS Adoption," Springer Books, in: Marco De Marco & Dov Te'eni & Valentina Albano & Stefano Za (ed.), Information Systems: Crossroads for Organization, Management, Accounting and Engineering, edition 127, pages 61-66, Springer.
    • Handle: RePEc:spr:sprchp:978-3-7908-2789-7_8
    DOI: 10.1007/978-3-7908-2789-7_8
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