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Barriers to e-Government Service Delivery in Developing Countries: The Case of Iran

In: Emerging Themes in Information Systems and Organization Studies

Author

Listed:
  • Alinaghi Ziaee Bigdeli

    (Brunel University)

  • Sergio Cesare

    (Brunel University)

Abstract

Similarly to many developed and developing countries today, Iran is transforming its provision of public services via a series of electronic government projects. Nearly 80% of such projects are related to e-service delivery. The realization and evolution of these projects represent a significant challenge due to a variety of barriers, both technical and nontechnical, that hinder the successful introduction and expansion of e-government in Iran. The aim of this research is to investigate and analyze the barriers to e-service development projects in Iran. The research is based on primary data collected from eleven semi-structured interviews with high profile stakeholders in Iran’s e-government projects and secondary data collected from governmental reports. The interviews focused on four types of barriers to e-service delivery projects as described by the literature. These include strategic, technological, policy and organizational barriers. Based on the results of the interviews conducted, a discussion follows which attempts to rank the barriers in each category and identify the relationships between them. This analysis can assist policy-makers in Iran in understanding the significance of each type of barrier in relation to current and future e-service delivery projects.

Suggested Citation

  • Alinaghi Ziaee Bigdeli & Sergio Cesare, 2011. "Barriers to e-Government Service Delivery in Developing Countries: The Case of Iran," Springer Books, in: Andrea Carugati & Cecilia Rossignoli (ed.), Emerging Themes in Information Systems and Organization Studies, pages 307-320, Springer.
    • Handle: RePEc:spr:sprchp:978-3-7908-2739-2_24
    DOI: 10.1007/978-3-7908-2739-2_24
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