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A System Dynamics Model to Identify and Measure the Paper Digitization Advantages in Public Administration

In: Management of the Interconnected World

Author

Listed:
  • Nunzio Casalino

    (Università degli Studi “Guglielmo Marconi”)

  • Stefano Armenia

    (CATTID, Università degli Studi di Roma “La Sapienza”)

  • Mauro Draoli

    (DigitPA, National Centre for Informatics in PA)

Abstract

This study provides a System Dynamics model built to identify the benefits arising from the process of digitization in the Italian Public Administration. The paper describes the process in terms of the causal relationships between systemic variables that define the underlying structure of the problem. The analysis focuses on the interaction between the “outer world” of the citizens and the “inner world” of the Italian Administrations, by designing a causal loop diagram and a stock and flow simulation model. The systemic approach allows considering many crucial aspects for the digitization problem and provides a rich analysis that shows how those obstacles brought forward by social and psychological factors may become a great obstacle to organizational change.

Suggested Citation

  • Nunzio Casalino & Stefano Armenia & Mauro Draoli, 2010. "A System Dynamics Model to Identify and Measure the Paper Digitization Advantages in Public Administration," Springer Books, in: Alessandro D'Atri & Marco De Marco & Alessio Maria Braccini & Francesca Cabiddu (ed.), Management of the Interconnected World, pages 29-36, Springer.
    • Handle: RePEc:spr:sprchp:978-3-7908-2404-9_4
    DOI: 10.1007/978-3-7908-2404-9_4
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