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Measuring the Performance of Italian Courts: The Role of IS Success

In: Management of the Interconnected World

Author

Listed:
  • Luigi Lepore

    (Parthenope University)

  • Rocco Agrifoglio

    (Parthenope University)

  • Concetta Metallo

    (Parthenope University)

Abstract

The aim of this research was to develop a decision support tool to measure the performance of Italian courts. This tool consists of five perspectives for measuring court performance, four of which are based on BSC perspectives, and one on the IS success perspective. We believe that this decision support tool could respond to the needs of court managers and presiding judges to improve the effectiveness and efficiency of dispute resolution, and overall court performance.

Suggested Citation

  • Luigi Lepore & Rocco Agrifoglio & Concetta Metallo, 2010. "Measuring the Performance of Italian Courts: The Role of IS Success," Springer Books, in: Alessandro D'Atri & Marco De Marco & Alessio Maria Braccini & Francesca Cabiddu (ed.), Management of the Interconnected World, pages 241-248, Springer.
    • Handle: RePEc:spr:sprchp:978-3-7908-2404-9_28
    DOI: 10.1007/978-3-7908-2404-9_28
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