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Influence of IT Service Management on Innovation Management: First Insights from Exploratory Studies

In: Management of the Interconnected World

Author

Listed:
  • M. Kießling

    (University of Göttingen)

  • M. Marrone

    (University of Göttingen)

  • L. M. Kolbe

    (University of Göttingen)

Abstract

The paper explores the relation between innovations and standards in companies that have implemented an IT Service Management framework. Six German companies were asked which process was implemented first: the framework or the Innovation Management process. In addition, the companies were queried on the impact of IT Service Management frameworks on innovation. The resultant research shows that a great majority of companies that adopted an IT Service Management framework first and later implemented the Innovation Management process. Benefits observed include a faster adoption of innovations and an enhanced ability to recognize potential for improvement.

Suggested Citation

  • M. Kießling & M. Marrone & L. M. Kolbe, 2010. "Influence of IT Service Management on Innovation Management: First Insights from Exploratory Studies," Springer Books, in: Alessandro D'Atri & Marco De Marco & Alessio Maria Braccini & Francesca Cabiddu (ed.), Management of the Interconnected World, pages 129-136, Springer.
    • Handle: RePEc:spr:sprchp:978-3-7908-2404-9_16
    DOI: 10.1007/978-3-7908-2404-9_16
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