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ERP Acceptance: The Role of Affective Commitment

In: Management of the Interconnected World

Author

Listed:
  • Rocco Agrifoglio

    (Parthenope University)

  • Concetta Metallo

    (Parthenope University)

Abstract

This study investigates the process of acceptance and use of ERP system by its users. The TAM is used as a starting point for this work. We assume that affective commitment directly also affects both the behavioral intention to ERP system use and it moderates the relationships between perceived usefulness, perceived ease of use, and behavioral intention. A survey methodology was used to gather data from an Italian public transport firm. Findings show the importance of affective commitment in determining acceptance and use behavior by users.

Suggested Citation

  • Rocco Agrifoglio & Concetta Metallo, 2010. "ERP Acceptance: The Role of Affective Commitment," Springer Books, in: Alessandro D'Atri & Marco De Marco & Alessio Maria Braccini & Francesca Cabiddu (ed.), Management of the Interconnected World, pages 81-88, Springer.
    • Handle: RePEc:spr:sprchp:978-3-7908-2404-9_10
    DOI: 10.1007/978-3-7908-2404-9_10
    as

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