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The Challenges of e-government Evaluation

In: Information Systems: People, Organizations, Institutions, and Technologies

Author

Listed:
  • M. Sorrentino

    (Università degli studi di Milano)

Abstract

This paper perceives e-government evaluation as a field of social research where interdisciplinary inputs can enlighten not only the results, but also the process of implementing the e-services. Drawing on contributions from organization theory, we propose an interpretive key that assigns a dual role to e-government evaluation: valuable cognitive resource and tool of accountability for the policymakers. The preliminary reflections offered here, based on an exploratory case study, aim to provide further insights for the academic e-government community as a whole and help better inform public management praxis.

Suggested Citation

  • M. Sorrentino, 2009. "The Challenges of e-government Evaluation," Springer Books, in: Alessandro D'Atri & Domenico Saccà (ed.), Information Systems: People, Organizations, Institutions, and Technologies, pages 49-56, Springer.
    • Handle: RePEc:spr:sprchp:978-3-7908-2148-2_7
    DOI: 10.1007/978-3-7908-2148-2_7
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