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E-Government Performance: An Interdisciplinary Evaluation Key

In: Interdisciplinary Aspects of Information Systems Studies

Author

Listed:
  • M. Sorrentino

    (Università degli Studi di Milano)

  • M. Marco

    (Università Cattolica del Sacro Cuore)

Abstract

What do we mean by implementation, defined as the conversion into concrete actions of an e-government programme? Is it possible to assess the results in terms of the capacity to offer solutions to problems of public import? Literature suggests the need to evaluate the outputs, outcomes and impacts of public programmes. Nevertheless, these principles remain particularly complex to put into practice today. The paper sustains that an organisationally rooted approach – especially studies that place the emphasis on processes of action and decision – can help to widen our lens and further our knowledge on how to evaluate a complex social phenomenon such as e-government.

Suggested Citation

  • M. Sorrentino & M. Marco, 2008. "E-Government Performance: An Interdisciplinary Evaluation Key," Springer Books, in: Interdisciplinary Aspects of Information Systems Studies, pages 15-21, Springer.
    • Handle: RePEc:spr:sprchp:978-3-7908-2010-2_3
    DOI: 10.1007/978-3-7908-2010-2_3
    as

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