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Die Evaluierung von Workflow-Management-Systemen in Laborstudien

In: Wirtschaftsinformatik

Author

Listed:
  • Markus Gappmaier

    (Universität Linz)

  • Irene Häntschel

    (Universität Linz)

Abstract

Zusammenfassung Kooperative Geschäftsprozesse prägen Unternehmen und öffentliche Institutionen. Seit einigen Jahren werden Workflow-Management-Systeme (WFMS) zur Unterstützung der Bearbeitung von Geschäftsprozessen angeboten. Während die Unübersichtlichkeit des Produktangebots wächst, kann die Frage nach den Nutzenpotentialen dieser Technologie mit den üblichen Bewertungsmethoden nur unzureichend beantwortet werden. Eine geeignete Methode zur Prognostizierung der Konsequenzen der Technologieanwendung ist die Laborstudie, also die wissenschaftliche Untersuchung von WFMS in einer künstlich geschaffenen Wirklichkeit, dem Labor. Der Beitrag berichtet über das Untersuchungsdesign und die Ergebnisse von zwei Workflow-Laborstudien.

Suggested Citation

  • Markus Gappmaier & Irene Häntschel, 1997. "Die Evaluierung von Workflow-Management-Systemen in Laborstudien," Springer Books, in: Oskar Grün & Lutz J. Heinrich (ed.), Wirtschaftsinformatik, pages 63-77, Springer.
    • Handle: RePEc:spr:sprchp:978-3-7091-6872-1_7
    DOI: 10.1007/978-3-7091-6872-1_7
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