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Callcenter - Sandra Ohly und Didem Sedefoglu

In: Arbeitsgestaltung in Zeiten von Digitalisierung und Homeoffice

Author

Listed:
  • Sandra Ohly

    (Universität Kassel)

  • Nico Harhoff

    (Universität Kassel)

  • Alana Hindeyeh

    (Universität Kassel)

  • Paulina Schönne

    (Universität Kassel)

  • Elisabeth Maria Bitter

    (Universität Kassel)

  • Lukasz Urner

    (Universität Kassel)

  • Didem Sedefoglu

    (Universität Kassel)

Abstract

Zusammenfassung Die Arbeitstätigkeit im Call Center wird von ChatGPT analysiert, Basis dafür waren wissenschaftliche Veröffentlichungen sowie die voranstehenden Buchkapitel. Der von ChatGPT generierte Text gibt wesentliche Inhalte in Bezug auf die Call Center Arbeit korrekt wieder, und weist beispielsweise die niedrige Autonomie in der Call Center Tätigkeit aus. Der Text muß aber durch prompten konkretisiert werden. Diese Arbeitsteilung zwischen Mensch und KI weist darauf hin, dass bei zunehmendem Einsatz von generativer KI für berufliche Zwecke die Anforderungen an Menschen eher steigen.

Suggested Citation

  • Sandra Ohly & Nico Harhoff & Alana Hindeyeh & Paulina Schönne & Elisabeth Maria Bitter & Lukasz Urner & Didem Sedefoglu, 2024. "Callcenter - Sandra Ohly und Didem Sedefoglu," Springer Books, in: Arbeitsgestaltung in Zeiten von Digitalisierung und Homeoffice, chapter 0, pages 73-78, Springer.
    • Handle: RePEc:spr:sprchp:978-3-662-69849-5_7
    DOI: 10.1007/978-3-662-69849-5_7
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