IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-662-69680-4_7.html
   My bibliography  Save this book chapter

Qualität Im Kundensystem

In: Exzellente Wirtschaftsmediation

Author

Listed:
  • Gerhart Conrad Fürst

    (Trialogis OG)

Abstract

Zusammenfassung Die Verbreitung der Mediation und anderer mediativer Dienstleistungen hat sich auf viele Organisationen ausgewirkt. Verantwortliche für Konfliktmanagement haben u. a. durch Mediationsausbildungen Kompetenzen erworben, die es ihnen ermöglichen, frühzeitig gegenzusteuern oder bei Bedarf Expert*innen für Mediation und Konfliktmanagement auszuwählen. Der Rückgang zivilrechtlicher Verfahren an österreichischen Gerichten weist ebenfalls auf verbesserte Konfliktvermeidungsstrategien von Unternehmen hin. Wie fit Organisationen für spezifische Prozesse unter externer Leitung sind, lässt sich an zwölf hier entwickelten Kriterien beispielsweise diskutieren.

Suggested Citation

  • Gerhart Conrad Fürst, 2025. "Qualität Im Kundensystem," Springer Books, in: Ilse Andrea Ennsfellner & Gerhart Conrad Fürst (ed.), Exzellente Wirtschaftsmediation, chapter 0, pages 179-195, Springer.
    • Handle: RePEc:spr:sprchp:978-3-662-69680-4_7
    DOI: 10.1007/978-3-662-69680-4_7
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-662-69680-4_7. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.