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Schlusswort inklusive praktischer Tipps

In: Anforderungsmanagement in sieben Tagen

Author

Listed:
  • Thomas Niebisch
  • Jens Kawelke

Abstract

Zusammenfassung Dieses Kapitel beschließt das fiktive Projekt, in dem eine Lösung für eine fachliche Problemstellung gefunden wurde. Der Prozess „Kundenanliegen bearbeiten“ des Contact Centers einer Versicherung wurde unter anderem mit einem Omni-Channel-System verbessert. Die Aufgabenstellung des Managements wurde durch Linda und Jan erfüllt. Der Erfolg beim Einsatz der Methoden für das Anforderungsmanagement hängt davon ab, welcher Werkzeuge aus dem Methodenkoffer man sich abhängig von der Projektumgebung bedient. Dafür werden den Lesern noch einige letzte Tipps als Leitplanken auf den Weg gegeben.

Suggested Citation

  • Thomas Niebisch & Jens Kawelke, 2024. "Schlusswort inklusive praktischer Tipps," Springer Books, in: Anforderungsmanagement in sieben Tagen, edition 2, chapter 10, pages 247-248, Springer.
    • Handle: RePEc:spr:sprchp:978-3-662-68871-7_10
    DOI: 10.1007/978-3-662-68871-7_10
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