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Bürger*innen und Unternehmen: Untertanen und Regulierungsobjekte der deutschen Verwaltung statt Kund*innen und Partner*innen

In: Sanierungsfall Deutschland

Author

Listed:
  • Hans Gerd Prodoehl

    (Prodoehl Consult GmbH)

Abstract

Zusammenfassung Der ehemalige Vorsitzende des Nationalen Normenkontrollrates, Johannes Ludewig, bezeichnet die Ausrichtung der deutschen öffentlichen Verwaltung auf Kunden als eine „Kulturrevolution“. Aus seiner Sicht gilt es, „etwas ganz Neues in Angriff zu nehmen, und zwar nicht weniger als die umfassende Modernisierung der Verwaltung, die Neu-Ausrichtung ihres Denkens und Handelns, mit dem Ziel, weniger auf sich selbst zu schauen, stattdessen den Blick zuallererst auf die ‚Kunden‘ ihrer Dienstleistungen zu richten – auf Bürger und Unternehmen.“

Suggested Citation

  • Hans Gerd Prodoehl, 2023. "Bürger*innen und Unternehmen: Untertanen und Regulierungsobjekte der deutschen Verwaltung statt Kund*innen und Partner*innen," Springer Books, in: Sanierungsfall Deutschland, chapter 14, pages 227-236, Springer.
    • Handle: RePEc:spr:sprchp:978-3-658-43226-3_14
    DOI: 10.1007/978-3-658-43226-3_14
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